Philippines is now becoming the world’s leader in Business Process Outsourcing (BPO) service according to annual report recently released by IBM’s Global Location Trend in New York. According to the latest statistics, BPO industry in the Philippines has grown 46% annually since 2006. Our country offers just the right combination of economic, cultural and educational factors, making it an excellent location for call centers and business outsourcing companies. The Filipino work ethic and skill level is firmly established. This helps explain why such companies as IBM, Intel, Texas Instruments and Accenture have established major facilities in the Philippines. The Philippines offers a wealth of professionals that are hard-working, educated, skilled and service-oriented. Right now there are 3 top companies offering various services from Customer Service to Technical Support Services.
In 1978, a man named Daniel Julien created Teleperformance in Paris. After 20 years, contact centers in the Asia-Pacific were developed, with operations set up in the Philippines, Singapore and South Korea. In 2007, Teleperformance became #1 in the world and for the first time revenues exceeded $1 billion EUR. In 2009, they launched Teleperformance Platinum, a performance metrics to satisfy customer’s need, improve performance and find opportunities to generate higher quality and greater productivity.
Like any other company, they value PEOPLE. They transform passion into excellence to deliver outstanding customer experience, all over the world. They provide benefits, allowances and commissions to top agents, and a joyful work environment. They held annual festival recognizing and celebrating the unique artistic talents of our people around the world. They require upper management and future leaders to participate in TP University; a customized college course that transmits culture while gathering and sharing our worldwide best practices and innovative projects in customer relationship and experience. We care about the health and happiness of our employees, and sports provide a great way to experience healthy activities while celebrating our national and cultural diversity and the incredible talent that is present throughout the global Teleperformance team. The Teleperformance Sport Club is a worldwide program promoting sports as a tool for physical well-being and higher quality of life, and motivating our people to play, have fun, and share good moments with their teammates. We are a people business. People are our main asset, so we really care about you!
Convergys Corporation is a corporation based in Cincinnati, Ohio that provides customer relationship management services, consulting and professional services, billing services, and self-care technology. Most of its clients are companies in the telecommunications, financial services, technology, government, and employee care markets.
The business has nearly 75,000 employees and clients in more than 70 countries, speaking more than 35 languages, from 85 sites across North America, Europe, the Middle East, and Asia (most notably in the Philippines), the Pacific, and Latin America.
Convergys provides support to companies like General Motors and Comcast
The company grew from Cincinnati Bell Information Systems and MATRIXX, both subsidiaries of Cincinnati Bell, and AT&T Solutions Customer Care (formerly AT&T American Transtech), which was sold to Cincinnati Bell in 1998; an IPO in 1998 made it a fully independent company. Since then, Convergys' headquarters in Cincinnati, Ohio, has acquired numerous companies.
Our people are a central reason we have been named a Fortune Most Admired Company for nine consecutive years. They promote open communication with our people and maintain a healthy, safe and secure working environment for our employees.
Convergys has remained committed to improving the quality of life in communities around the world where our employees live and work. Corporate citizenship is one of our core values that is proudly embraced by our employees. Convergys' Community Action Network promotes employee volunteerism around the world, and the company funds select charitable programs annually through its Convergys Foundation. We have been internationally recognized for our strong commitment to social responsibility.
As a global company, our relationships with our employees are built on trust and a sincere respect for the individual.
West Corporation is located in Makati City, the heart of Manila’s most prestigious financial and commerce district.
West Corporation is a leader in customer contact solutions. Founded in 1986, a leading provider of outsourced communication solutions to many of the world’s largest companies.
At West, they do things a little differently than other centers in our country, they integrate the best technology and experience into our Philippine operations which makes it possible to deliver a higher level of quality and greater results. They respond solutions that define success.
West Communications Services maximizes our expertise and advanced capabilities to deliver these solutions in any combination, applied to any business. So you're never wasting money to make money. We are skilled at seamlessly blending the right resources and services together in the right combinations to improve customer care, reduce contact center costs and achieve greater efficiencies for your company
What surprises most people about West Communication Services isn't necessarily how many industries we're able to serve. It's how we're able to serve every one of our customers, as if they were our only customer. That's precisely how we make your customers feel about you. And it shows - at every phase of development, every part of the process and every point of contact. We know that voice solutions require a lot of listening as well. They have to. No one understands your business better than you do.
So with all this information, I just realized that the people behind the operations are the most important factor why this industry boomed in our country. Come to think of it, all BPO companies and call centers, have common denominator – PEOPLE. But are you sure that you are properly compensated? With the benefits you will receive, is it enough to cover your needs even you know that your health is at stake since the operation always starts during graveyard? Or is it for you to be “in” since this is the job that most people have?
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